G-RAID3 dismounts unexpectedly, causes system freezes-Repair is taking waaaay too long!

Finder, other apps. freeze. Even though the drive is still on desktop - all applications that need to access the drive freeze. When double clicking on the Icon of the drive, a finder window opens but none of the contents are visible. The drive at this point cannot be repaired or verified by DiskUtility - and Disk Warrior can't do anything with it. All apps are frozen at this point, only spinning beach ball - in fact when DiskWarrior is forced quit, it actually never quits and cannot even be restarted. Same happens to DiskUtility and Finder as well.

After a forced shot-down the G-RAID3 mounts as normal - all the files are there, verification works, but it will crash as described above - or suddenly an error / warning message appear about a dismounted disk. In that case the drive has disappeared from the desktop.

I connected the G-RAID3 via all available connections to my laptop, FW800 / eSata Card etc. - with the same results.

Very disappointed. I have noticed other users having similar problems, in fact this has been a problem with G-RAIDS since the beginning.
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OK, Got an RMA number and I sent it in for repair - they acknowledged receiving it on September 16.
( I indicated on the submission form that the data on the drive need not be saved - just to ensure a quick turnaround )
"We have received the items that you returned. Please see below for your repair case summary.
Case Number: CS371834
Gtech Part#: GR3T 35/1TB
If you have sent your product(s) for repair, please note the standard turnaround time for repair is 5 to 10 working days..."

It's been ONE MONTH today. I have sent an email inquiring about the status of the repair on October 5th. I got an automated reply with no relevant information at all.

Can I get some love? Gene? Anyone? Hello?


gabor@tenstrongmenstudios.com