Frive Repair Status

3 months after purchase my G-Drive Q 500GB started having the myriad of mounting / recognition problems that abound in this forum. Did the same thing so many of you have done: contacted G-Tech - sent in the drive. It was received on 14 September - the usual 5-10 business days was promised. After 10 working days I e-mailed asking what was the status of the case (case #CS371309)

received this response the next day

Hello,

Your drive has been received and checked into the repair lab. The drive is currently in testing and we expect to ship within 3 business days. If there are any issues that will delay it further, one of the repair technicians will contact you. Please let me know if you have additional questions.

Regards,

Mike
G-Tech Technical Support

with no drive and no notification after an additional 6 working days - G-Tech was e-mailed again, this time no response. After an additional 2 working days another e-mail query - again no response. We are now 11 working days after the e-mail listed above and I still have no drive

seems like the system isn't working at all well any more - these problems afflict numerous drives - either repair in the designated time frame or replace - but at least try to have some "customer service" - silence isn't service

can you explain these problems?

Steve