Re: Recurring problem with new G-Drive Q

Hi Cameron,

First of all, is this the only drive that has all the photos/other media? If not you may be playing Russian roulette.
I can only tell you what has worked for me with the 1 TB G-Drive hooked up to my iMac. I cannot confirm this is what tech support will tell you.
This is what I did: 1) Shut down the computer, 2) Unplugged the electrical cord from the computer, 3) Turned off the G-Drive and unplug it. 3) Disconnected the firewire. Waited 20 minutes, sometimes this worked after 5 min other times I gave it 12 hrs.
Once the waiting time was over I, 1) Connected power to the computer and started it up, 2) Connected power to the G-Drive, 3) Connected the firewire between the computer and the G-Drive, 3) By now your screen should be up and ready, so turn on the G-Drive switch and you should be able to see the G-Drive icon pop up soon after.

This method did not work every time. There were times when I had to repeat this procedure.
If my system works for you and this is your only Drive with your precious data, I suggest an immediate back up to another HD before sending it for repairs. It may take up to a month or more before you get it back.

I hope Gene contacts you, because IMO he is the man when it comes to expediting repairs. I just wish the HD's G-Tech builds would come up to the quality and standard of service to match Gene’s care and professionalism.

Cheers,

Gian