Re: Recurring problem with new G-Drive Q

Hi Gene,

I am experiencing the same problem of sporadic mounting as Patrick, besides other issues.

I have a 1T G-Drive that I bought in mid-April of this year, as it was highly recommended at the Mac store. I use it as a straight drag and drop HD from my iMac. I have already sent it to G-tech for repairs over a month ago (RMA# R191906) because besides the mounting problem, it kept freezing up when I was transferring files to it.

I have not yet transferred any files to the G-Drive because once I got it back and connected it, it not only sporadically mounted on restart, it also at times kept the iMac from properly shutting down and restarting. To make matters worse it was also freezing-up when I changed between users. When nothing happened after 3-4 minutes I pressed both escape and command/escape with no success. My only option was to shut down the computer by pressing the button on the left rear of the computer.
This is how the log out has often happened:
- I logged out of one user...all icons disappeared and only the desktop picture remained, nothing else...
- waited 3 min
- shut down the computer manually (left rear button)
- waited 2 min
restarted the computer... soon after the bong came on… followed by a gray screen,
apple/gear… these images quickly disappeared and, the screen turned a light blue
color.
- I waited 3-4 min with no response.
- I then turned off the computer via the left rear button, turned off and disconnected the G-Drive… the computer properly restarted w/o any glitches.

Once I properly disconnected the G-Drive and connected other ext. HD’s, I could change users and/or put the computer to sleep/re-start it, as well as shut it down and restart it, and every single time it performed with no incidents, not to mention moving files to and from.

It has already cost me time and $$ having sent this unit once for repairs. Could you please look into this and help me fix the issue. All I want is something that works.

Looking forward to hearing from you,

Sincerely,

Gian