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Recurring problem with new G-Drive Q

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Recurring problem with new G-Drive Q
by Patrick Simpson on Jul 3, 2009 at 3:01:58 am

I bought a 500 GB G-Drive Q in November for the Pro Tools rig I was assembling. I bought a G-tech because it was recommended to me as being a high quality drive for media work.

In January this year, it began having problems; it wouldn't mount most of the time. G-Tech had me send it back and they fixed or replaced it.

This happened a second time this spring; it stopped mounting on my iMac (or iBook or Mac mini). I sent it back to G-Tech to be fixed a couple days ago.

Am I stuck with a "high quality" drive that I can't rely on? Is Pro Tools causing this somehow?

When I originally bought the drive, I tried to return the drive to Macmall (mistake buying from them) to get the 1 TB version instead, but their return policy is very stringent so I couldn't. That said, I wonder if G-Tech would consider upgrading me to a 1 TB drive for my trouble, or giving my money back so I can buy a different hard drive.

If someone from G-Tech wants to look into this, my Case # is CS354096 and my RMA # is R193643.


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