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Re: Diplomatic approach to clients with badly set-up monitors

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Re: Diplomatic approach to clients with badly set-up monitors
by Todd Terry on Mar 21, 2009 at 3:37:29 pm

Well whenever we can we try to gently strongarm clients into coming here to see there projects rather than taking 'em to them. Then it's guaranteed they'll see it right... plus saves time and keeps us from running around all over.

Usually say something like "So you get get out of the office and see it on a nice big monitor," or "So if there are any minor tweaks you can help us do them right on the spot," or "And if it's good to go you can take the dubs with you," or "That'll save you the cost of making an approval copy." I'd say probably 9 times out of 10 they do it, and most of our long-time clients actually prefer coming here... usually say "When can I come over?" rather than wondering when their project will be delivered. Given the option, most clients seem to prefer being able to visit and sit in a comfortable suite to watch their stuff.

When we do go to clients, we always take our own monitor and player. We used to take a Sony CRT, now we take an HD LCD. We have a "traveling setup" that all fits in a briefcase-sized case. If a client ever says "Oh you can just watch it here" pointing to the DVD drive on their computer, we just say "Oh you'll enjoy it more on a real monitor." Works for us.


T2

__________________________________
Todd Terry
Creative Director
Fantastic Plastic Entertainment, Inc.
fantasticplastic.com






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