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And...
by
Steve Wargo
on Jan 27, 2009 at 6:22:31 am
Oops, I hit the send button too soon.
The thing that will keep you in business the longest with a long list of long term clients is "fairness". Yeah, you also have to offer a lot more things like great quality, on-time / on-budget delivery and an outstanding set of ethics. Bla bla bla. Some of my clients have been with me for over 20 years, starting with S-VHS production. One thing that I have never done is to claim copyright, except when I'm the victim of nonpayment.
There have been dozens of clients who's first question was "Who owns the copyright to my footage?" My answer is "You own everything that you pay for". Holding a client's footage hostage in order to get future work is professional suicide. Regardless of the intellectual property laws, to them, it looks like nothing more that trickery or greed.
I don't mean to come down on you hard on this but I run my business on the "100% referral" business model and charge what I call "The Happy Price". They're happy, I'm happy. Everybody's happy. As silly as it sounds, people love it when I say those words. Again, it's all about fairness.
Hire someone to chop that thing down to 3 minutes, today. Even if you lose a few bucks in the process.
Steve Wargo
Tempe, Arizona
It's a dry heat!
Sony HDCAM F-900 & HDW-2000/1 deck
5 Final Cut (not quite PRO) systems
Sony HVR-M25 HDV deck
2-Sony EX-1 HD .
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Current Message Thread:
How to deal with a problematic client
by dorit grunberger on Jan 27, 2009 at 12:24:24 am
Re: How to deal with a problematic client
by walter biscardi on Jan 27, 2009 at 2:33:02 am
Re: How to deal with a problematic client
by dorit grunberger on Jan 27, 2009 at 3:04:06 am
Re: How to deal with a problematic client
by Mike Cohen on Jan 27, 2009 at 3:33:02 am
Re: How to deal with a problematic client
by Craig Seeman on Jan 27, 2009 at 3:40:25 am
Re: How to deal with a problematic client
by Chris Blair on Jan 27, 2009 at 4:01:55 am
Re: How to deal with a problematic client
by walter biscardi on Jan 27, 2009 at 4:44:14 am
Re: How to deal with a problematic client
by Chris Blair on Jan 27, 2009 at 6:36:09 am
Re: How to deal with a problematic client
by walter biscardi on Jan 27, 2009 at 12:34:59 pm
Re: How to deal with a (lack of tape)
by jamie thorne on Jan 27, 2009 at 6:40:31 pm
Re: How to deal with a (lack of tape)
by Craig Seeman on Jan 27, 2009 at 7:44:48 pm
Re: How to deal with a (lack of tape)
by Steve Wargo on Jan 28, 2009 at 2:38:37 am
Re: How to deal with a (lack of tape)
by Jason Jenkins on Jan 29, 2009 at 5:10:14 pm
Re: How to deal with a (lack of tape)
by Craig Seeman on Jan 29, 2009 at 5:21:32 pm
Re: How to deal with a (lack of tape)
by Kerry Brown on Jan 30, 2009 at 11:19:56 pm
Re: How to deal with a (lack of tape)
by Craig Seeman on Jan 31, 2009 at 3:39:37 pm
Re: How to deal with a problematic client
by Chris Blair on Jan 28, 2009 at 12:38:19 am
Re: How to deal with a problematic client
by Bob Mark on Feb 2, 2009 at 6:51:46 pm
Stop it
by Steve Wargo on Jan 27, 2009 at 5:58:33 am
And...
by Steve Wargo on Jan 27, 2009 at 6:22:31 am
Re: And...
by dorit grunberger on Jan 27, 2009 at 6:33:31 am
Re: And...Ditto
by walter biscardi on Jan 27, 2009 at 12:36:35 pm
Re: Stop it
by dorit grunberger on Jan 27, 2009 at 6:23:23 am
Re: Stop it
by Steve Wargo on Jan 29, 2009 at 6:12:58 am
Re: Stop it
by Christopher Wright on Jan 29, 2009 at 9:49:26 pm
Re: Stop it
by Brendan Coots on Jan 27, 2009 at 6:44:27 am
Re: Stop it
by Mark Suszko on Jan 27, 2009 at 3:16:25 pm
Re: Stop it
by Nick Griffin on Jan 27, 2009 at 5:17:19 pm
Re: Stop it
by grinner hester on Jan 31, 2009 at 12:05:29 am
Re: How to deal with a problematic client
by grinner hester on Jan 31, 2009 at 12:02:51 am
Re: How to deal with a problematic client
by Chris Blair on Jan 31, 2009 at 4:11:38 am
Re: How to deal with a problematic client
by grinner hester on Jan 31, 2009 at 3:57:45 pm
Re: How to deal with a problematic client
by Tim Kolb on Jan 31, 2009 at 9:11:52 pm
Re: How to deal with a problematic client
by Chris Blair on Feb 1, 2009 at 2:56:21 am
Re: How to deal with a problematic client
by Chris Blair on Feb 1, 2009 at 3:08:10 am
Re: How to deal with a problematic client
by Tim Kolb on Feb 1, 2009 at 4:30:55 am
Re: How to deal with a problematic client
by Todd Terry on Feb 1, 2009 at 7:54:23 am
Re: How to deal with a problematic client
by Tim Kolb on Feb 1, 2009 at 1:54:32 pm
Re: How to deal with a problematic client
by Chris Blair on Feb 1, 2009 at 4:55:28 pm
Re: How to deal with a problematic client
by Chris Blair on Feb 1, 2009 at 5:11:43 pm
Re: How to deal with a problematic client
by David Roth Weiss on Feb 1, 2009 at 4:52:53 am
Re: How to deal with a problematic client
by Tim Kolb on Feb 1, 2009 at 4:20:05 am
Re: How to deal with a problematic client
by grinner hester on Feb 1, 2009 at 4:11:03 pm
Re: How to deal with a problematic client
by David Roth Weiss on Feb 1, 2009 at 6:02:34 pm
Re: How to deal with a problematic client
by Chris Blair on Feb 1, 2009 at 9:22:11 pm
Re: How to deal with a problematic client
by David Roth Weiss on Feb 1, 2009 at 9:43:38 pm
Re: How to deal with a problematic client
by Rafael Amador on Feb 2, 2009 at 3:48:15 pm
Re: How to deal with a problematic client
by Tim Kolb on Feb 2, 2009 at 10:14:32 pm
Re: How to deal with a problematic client
by brian Lore on Feb 18, 2009 at 1:51:09 am
Re: How to deal with a problematic client
by Scott Carnegie on Mar 6, 2009 at 5:19:18 am
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