Hello,
This is John from Boris FX QA. Boris asked me to reply to the thread here concerning this crashing bug. We have not been able to reproduce the crash in PP CS3 based on the information provided to us. That does not mean it is not happening, it just means we may not have an identical test environment as you do. In order to investigate further, we would need to know a few things about this scenario that is causing you problems:
1) Which HDV Adobe preset is affected, or is it all of them (HDV 1080i25, HDV 1080i30, HDV 1080p25, HDV 1080p30, HDV 720p25, HDV 720p30)?
2) How long is the clip in question?
3) Is the clip that the filter is applied to in the middle of a long sequence? If so, how long is the sequence?
4) Is the BCC Rays Puffy filter applied to the clip by itself or stacked with other BCC or native Adobe filters?
5) Which version of BCC 5 are you using? (e.g. Beta, ESD, BCC 5.0 or BCC 5.0.1)
6) Are you rendering in High, Draft or Auto quality?
To expedite this faster, please send me your project at johnl@borisfx.com. If you want to include your media, please let me know you are doing so and ftp it to:
ftp://monet.borisfx.com/support
U: support
P: borisfx
OR
ftp://support:borisfx@monet.borisfx.com/support
Thanks again for the heads up and for your time. We will do our best to resolve this issue.
Kind regards,
John
