Re: License Expired?

Well, I found this page and went through the steps they have listed:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb401528&sliceId=...

"Error "Licensing for this product has stopped working" when you start any Adobe Creative Suite 3 application

Issue


When you start any Adobe Creative Suite 3 application, you see the error message, "Licensing for this product has stopped working. You cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help."

If you receive the error message, "The licensing subsystem has failed catastrophically," when you open an Adobe Creative Suite 3.x application, then use the information in "Error when launching a Creative Suite 3.x application: 'The licensing subsystem has failed catastrophically'" (Technote kb402004).

Solution


If you did not receive any errors during installation, then perform these steps in the order given.

1. For an incomplete installation, follow the steps in knowledgebase document kb401401 (Windows) or kb402151 (Mac OS).
If you received errors during installation, and you've never been able to open your CS3 application, then the installation is incomplete. Please follow the steps in Technote kb401401 (Windows) or Technote kb402151 (Mac OS).

2. Move or delete the cache.db file.
Move the cache.db file from the follwing locations, onto the desktop or another folder. You can delete this file, but if you do, you'll need to enter your serial number the next time you open your application.

On Windows XP and Windows Vista, the cache.db file is located in Program FilesCommon FilesAdobeAdobe PCDcache
On Mac OS X, the cache.db file is located in Library/Application Support/Adobe/Adobe PCD/cache
Try to open your Adobe application.

3. Move the Trusted Storage File (TSF) out of the FLEXnet folder.
Move the adobe_0080000.tsf.data file onto the desktop or to another safe location from the Documents and Settings/All Users/Application Data/FLEXnet folder (Windows XP), ProgramDataFLEXnet folder (Windows Vista), or the Library/Preferences/FLEXnet Publisher/FLEXnet folder (Mac OS).

Important: Do not delete this file.

Try opening your Creative Suite 3 application. If you still cannot open the application, then continue to the next step.

4. Rename the FLEXnet folder, under the appropriate folder.
Rename the Documents and Settings/All Users/Application Data/FLEXnet folder (Windows XP), the ProgramDataFLEXnet folder (Windows Vista), or the Library/Preferences/FLEXnet Publisher/FLEXnet folder (Mac OS), to oldFLEXnet."

So, in both cases it took me to an activation screen and said activation was successful, but I still get the license expired dialog box and so Encore won't open.

I guess a call to tech support is next or .... any other suggestions?



Kathlyn Lindeboom
The Mistress of Mmmooooo™
creativecow.net