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Re: Sony PHU-60 Problems

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Re: Sony PHU-60 Problems
by Matt Sturns on Aug 28, 2008 at 6:52:39 pm

Apparently another string of incorrect and downright misleading and untruthful information provided by Sony. I purchased 2 EX3's on August 23 and neither have the new firmware 1.1. I called the day before purchasing (August 22) and was told and promised it would have the new firmware installed. Both came with 1.02 installed. I was also told the PHU-60 hard drive would work out of the box with the EX3, incorrect info again as apparently you need the 1.1 firmware upgrade for this feature to work...
PLEASE SONY GET YOUR ACT TOGETHER!!! At least tell us truthful information even if it is not what the customer wants to hear. This untruthful information has been causing our business MUCH time and money and MANY unhappy clients. And ABSOLUTELY NO HELP from Sony. THANKS SONY, for caring about your customers!!!


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