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Confused on GL2 warranty.

COW Forums : Canon DV

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Ken PlotinConfused on GL2 warranty.
by on Jan 29, 2003 at 4:14:07 pm

Hi,
I've spoken to Canon reps at a recent video show regarding the GL2 warranty. They strongly affirm that it's a 1 year parts AND LABOR warranty, just like all their professional products.
The Canon web site says 1 year EXCEPT the tape transport which is 90 days. This is a considerable disparity...which one is correct?

Thanks
Ken


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Donald BerubeRe: Confused on GL2 warranty.
by on Jan 30, 2003 at 4:00:01 pm

Hi Ken,

According to Canon: "The transport is covered but the heads are 90 days only. The only way a head can go bad in the first year is excessive use or abuse. IE: bad tape or improper cleaning ect. So if the heads are bad we will repair them and only charge for parts."

The reality is that out of all of the camcorders and decks I have used in the past, heads do not go down in one year, unless they are seeing excessive use. The small minority of users who are running their camcorders or decks 24/7 understand that no manufacturer will replace your heads for free under those conditions, except for 90 days after the inital purchase - if your heads do have a problem due to a manufacturing error, the problem will show up within hours or days of use, so a 90 day warranty is legitimate.

Just make sure you clean your heads effectively and try to stick to one brand of tape if you can. If you must switch brands, clean the heads before using the new stock. Dirty heads, however, will not really cause any major malfunction which you cannot rectify yourself with a simple cleaning tape.

Please do keep in touch if you have any other questions,

- don

DONALD BERUBE
Producer/ Cameraman
DV Consulting & Training for Business, Education and the Arts
http://www.noisybrain.com/donbio.html

CREATE and SHARE with BOSFCPUG - the Boston Final Cut Pro Users Group at http://www.bosfcpug.org


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Donald BerubeTo clarify
by on Feb 4, 2003 at 2:33:25 am

Just to clarify and reiterate, the transport is covered... It is only the heads that will not be covered past 90 days... The
motors, tape path, etc is covered for the full one year. The only real way for a head to go bad is by abuse or excessive wear...

Keep in touch,

- don

DONALD BERUBE
Producer/ Cameraman
DV Consulting & Training for Business, Education and the Arts
http://www.noisybrain.com/donbio.html

CREATE and SHARE with BOSFCPUG - the Boston Final Cut Pro Users Group at http://www.bosfcpug.org


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Ken PlotinRe: To clarify
by on Feb 4, 2003 at 5:36:46 pm

Thanks Don, good to know.
I can't recall ever having a tape head problem on any pro camera (except the occasional clog). That keeps Canon's warranty in the pro class.

Ken


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