Re: Nickels and Dimes

Tough choice to make. You can continue your discount for the second job to keep the customer. On subsequent jobs you could mark up the price by 5% so you can "dicker" with the client and give them that discount.

Better yet, hold onto your pricing without a discount - perhaps loose that client, but never offer such a discount again to others. Offer all your clients a favorable price the first time and, therefore, there will be no questions about a discount, about your price. You just don't build extra money into the price in the first place to be able to negotiate.

You will win some and you will lose some, but those clients who recognize your quality and value will be repeat clients you will want.

Annie